Namami B2GGeM Channel & Compliance
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Refund & Cancellation Policy

When a fee is refundable, when it is not, and how long a refund takes to reach you.

Effective 2026-08-22. In this document, “we”, “us” and “Namami B2G” mean Namami Traders (sole proprietorship of Saurav Gupta), trading as Namami B2G, Old Katra, Prayagraj 211002, Uttar Pradesh, India, GSTIN 09BMLPG1564P1ZG. “You” means the person or firm using namamib2g.com.

  1. 01What the fee pays for

    Our fees pay for our own administrative and advisory work: verification of your firm and its documents, preparation and issuance of an authorisation the manufacturer has already approved, generation of the certificate and its public verification record, catalogue and bid documentation work, and the compliance calendar where you have engaged us for one.

    No fee buys a tender outcome, a government registration or approval, or a manufacturer’s decision. Where a fee has bought work we have performed, it is not refundable merely because an outcome outside our control went against you.

  2. 02If we take payment and the authorisation is never issued

    The OEM authorisation fee is charged only after a manufacturer has appointed you against a bid number. If, between that appointment and the issuance of the certificate, an eligibility gate closes — you are delisted, your vendor assessment lapses, the category is withdrawn, or the manufacturer reverses its appointment — we will not issue the certificate.

    In that case the fee is refunded in full. You do not have to ask: we identify these cases from our own records and initiate the refund. If you believe this has happened and you have not heard from us within five working days, write to support@namamib2g.com.

  3. 03After the certificate has been issued

    Once the authorisation certificate has been issued and its verification record is live, the service has been rendered and the fee is not refundable. A government buyer can from that moment verify the certificate independently of us, and that record is the thing you paid for.

  4. 04If the manufacturer withdraws the authorisation

    A manufacturer may withdraw an authorisation it has granted. That is the manufacturer’s act, taken under its own channel policy, and we have already performed. A withdrawal after issuance does not entitle you to a refund of the authorisation fee.

    We will record the withdrawal, update the verification record so that no buyer is misled, and tell you the same day.

  5. 05Duplicate and failed payments

    If the same fee is captured twice, the duplicate is refunded in full and without deduction as soon as we identify it.

    A payment that fails is never captured, and no refund is required. If your bank shows a debit against a failed payment, it is an authorisation hold that your bank will release; write to support@namamib2g.com and we will confirm from our records that we hold nothing.

  6. 06Cancelling a recurring engagement

    The annual compliance and desk retainer may be cancelled at any time on thirty days’ written notice to support@namamib2g.com.

    The current period is not refunded pro rata: the retainer covers a calendar of statutory deadlines we have already scheduled and staffed for the year. Cancellation takes effect at the end of the notice period, and no further fee is charged.

    If you pay by UPI AutoPay or NACH mandate, cancelling with us does not by itself cancel the mandate. Revoke the mandate in your own banking or UPI app as well. If a collection is taken after the engagement has ended, it is refunded in full.

  7. 07How to request a refund

    Write to support@namamib2g.com from the email address on your account, with the invoice number or payment identifier, the date of payment, and one line saying what happened.

    We acknowledge every refund request within 48 hours and tell you within five working days whether it is approved, and if not, why.

  8. 08How long a refund takes

    Approved refunds are returned to the original payment method — we cannot send a refund to a different account.

    We initiate the refund with Razorpay within two working days of approval. It typically reaches your account within five to seven working days of that, depending on your bank or card issuer. We will give you the refund reference so you can trace it with your bank.

  9. 09Chargebacks

    If you raise a chargeback with your bank instead of contacting us, we will respond to it with our records of the work performed. Please write to us first — a refund we approve is faster than a chargeback your bank adjudicates.